ISS Unveils Innovative White Paper On AI And The Future Of Facility Services

The buildings of the London skyline at night

  • ISS’s new white paper provides actionable insights for deploying AI in the built office environment
  • Authored with AI thought leader Inma Martinez, ISS’s white paper examines how AI can elevate human potential and reshape future of workspaces
  • Each chapter of ISS’s new white paper – Rising Above the Noise: What Artificial Intelligence Means for the Built Office Environment – culminates with key takeaways, offering a strategic roadmap for intertwining AI with core operations
  • AI thought leader Inma Martinez believes the built office environment is about to enter an exponential era of AI‑driven products and services that will transform the industry

ISS, a global leader in facility services, announces the release of a pioneering white paper that delves into the transformative potential of Artificial Intelligence (AI) in facility services; Rising Above the Noise: What Artificial Intelligence Means for the Built Office Environment.

The front cover of the ISS Whitepaper Authored with distinguished AI scientist Inma Martinez, the white paper provides actionable insights for deploying AI in the built office environment; elevating human potential and reshaping the future of workplaces.

At the heart of ISS lies a core belief: People make Places. The white paper serves as a testament to ISS's commitment to innovation, exploring the dynamic intersection of human ingenuity and emerging technologies. It thoughtfully examines key components of a workplace, including:

  • Energy
  • Building sustainability
  • Workplace experience
  • Talent attraction and retention, and
  • Information security.

Each chapter culminates in key takeaways, offering a strategic roadmap for intertwining AI with core operations.

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Headshot of AI scientist Inma Martinez When commenting on the transformational role AI will play in the built environment, AI thought leader and author of ISS’s paper, Inma Martinez stated “The built office environment is about to enter an exponential era of AI‑driven products and services that will transform how we address the challenges ahead. This includes in sustainability & energy management, designing responsive, adaptable and scalable integrated services, and, perhaps most critically, in enabling a decentralised data architecture that allows for further optimisations”.

Recognising her experience as a technology pioneer, Inma Martinez was a participant at the UK’s recent AI Safety Summit, hosted at Bletchley Park. Her credentials include ground breaking work with Cambridge University and Trinity College Dublin, where she pioneered the first real‑time AI recommendation system for the mobile internet. Recognised worldwide for her expertise, Inma currently serves as Chair of the Multi‑stakeholder Expert Group and Co‑Chair of the Steering Committee at the Global Partnership on Artificial Intelligence (GPAI), a G7 and G20 global agency.

When commenting on the release of the white paper, Leanne Lynch, CIO of ISS UK & Ireland stated, “This exploration of AI aligns with our ambition to harmonise human ingenuity with technological advancements, especially within sectors like food and energy. It's an exciting journey that promises enhanced operational` efficacy and a greater impact on the communities and clients we serve.”