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YorPower’s Rapid Response For A Client In Crisis

YorPower installed a 10kVA single phase Riello UPS unit

YorPower offers a wide range of affordable UPS solutions for small and medium businesses. They can be compact, free-standing or rack-mounted; these user-friendly, single-phase solutions provide unrivalled reliability and availability from 700 VA to 20 kVA. YorPower also supplies specialist UPS solutions for use in harsh environments and in external applications and industrial UPS solutions from 30 kVA to 125 kVA.

Crucially, the company’s experienced team of engineers also provide maintenance and repairs. A planned programme of UPS maintenance should always be considered as an essential part of any standby power protection system.

Recently, the YorPower UPS team was tasked with urgently supplying, installing and commissioning a new UPS unit for a laser eye surgery clinic, as its 15-year-old UPS had not been maintained since 2019.

The client's old UPS system The clinic needed its UPS back up and running within two days as its surgeons could not risk carrying out scheduled treatment without back up power, meaning they would be cancelling surgery if the UPS issue was not resolved.

After making contact with YorPower, an urgent Teams call was arranged with the client to discuss their exact needs and timelines.

YorPower’s team offered the clinic a like-for-like solution but the lead time was approximately five weeks; this was too long as their specialists needed to perform laser eye surgeries imminently – so the need back-up power was essential.

Therefore, a plan of action was devised which involved installing a 10kVA single phase Riello S3M unit and 200 number of 12v 9ah batteries housed in a separate cabinet.

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Annmarie Wakefield installing the new 10kVA single phase Riello unit Once the unit and parts were ordered, UPS engineer, Jack, travelled to Riello HQ in Wrexham to collect all the kit. Within two days of first contact with the client, Dylan and UPS Technical Manager, Annmarie, headed to site to strip out the existing system and prepare for the new one. The UPS was situated on the roof of the building with only a lift for access, which had a 400kg weight limit. Furthermore, the roof was covered in gravel, which made it tricky for the team to transfer the equipment.

Jack delivered the new kit and the team of three started the build. Altogether, the installation took around three hours and the UPS was commissioned at 7:45pm and tested on load. Within two day of initial contact, the clinic had a reliable UPS unit up and running and could continue business as usual.

They were so impressed with the quick response and resolution of the team, that they have now awarded YorPower with the UPS and generator maintenance contracts which include two visits per year. Their feedback was glowing:

“Annmarie is really great at explaining intricate and technical bits of UPS in terms which we can understand well in order to make an informed decision.”

“Annmarie and Kerry were so very helpful and went to great lengths to help us in a crisis.”

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