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In the fast-paced, data driven facilities industry, compliance and quality assurance are a necessity, not a privilege. Both colleagues and customers demand the peace of mind that their data is being handled with the care and attention it deserves. Thankfully, FM companies working with Lemon Contact Centre can rest assured that they have the Integrated Management Systems in place and that data security is always of the highest priority.
Lemon, the UK based, 24/7 contact centre are celebrating again after passing their recent ISO recertification audit with no non-conformances for the fourth consecutive year. The audit resulted in Lemon Contact Centre being recommended for recertification for their Integrated Management System compromising of ISO 9001 and ISO 27001.
ISO 9001 provides a quality management framework that improves business practices by driving continuous improvement whilst ensuring quality remains consistently high throughout the organisation. ISO 27001 is the world’s best known standard for information security management systems, delivering the highest standard of cyber security and data protection. ISO 27001 is effective at preventing data breaches whilst protecting the integrity of information and systems.
The results of this recent audit clearly demonstrate that data is handled with the care it deserves at Lemon. In addition to this, the certification is from the United Kingdom Accreditation Services (UKAS), the national accreditation body for the UK. An ISO certification from a UKAS-accredited body is recognised internationally as a symbol of quality & reliability.
Lemon’s impressive commitment to holding the highest level of ISO and industry certifications makes them a clear leader in the contact centre industry and a trusted partner for any facilities company that puts the customer at the heart of their business.
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